Welcome to Eternal Flames We're thrilled to have you shop with us for luxury candles. Our goal is to provide you with a seamless shopping experience, including clear information about our shipping process. Please take a moment to review our shipping policy below:

1. Processing Time:

• Orders are typically processed within 4 business days after payment confirmation.
• During peak seasons or promotions, processing times may be extended. We'll always keep you informed about any delays.

2. Shipping Methods and Delivery Time:

• We offer various shipping methods, including standard and express options.
• Estimated delivery times are as follows:
• Standard: 5 to 7 business days
• Express: 3 to 5 business days

* Depends on the destination address, this estimation is for destinations in and around Delhi NCR state.

3. Shipping Rates:

• Shipping costs are calculated based on the chosen shipping method, delivery destination, and order value.
• You can view the exact shipping cost during the checkout process before confirming your order.

4. Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey.

5. International Shipping:

• We offer international shipping to most countries. Please note that customs and import duties may apply upon delivery.
• It's your responsibility to be aware of and cover any additional fees associated with customs clearance in your country.

6. Address Accuracy:

• Please ensure that your shipping address is accurate and complete before finalizing your order. We won't be responsible for any delivery issues arising from incorrect or incomplete addresses.

7. Undeliverable Packages:

• If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange for reshipment. Additional shipping charges may apply.

8. Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please reach out to our customer support within 5 days of the estimated delivery date.
• We will work with the shipping carrier to investigate the issue and provide a suitable resolution.

9. Order Changes and Cancellations:

• If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, changes may not be possible.

10. Holidays and Weekends:

• Please note that our shipping operations are closed on weekends and major holidays. Orders placed during these times will be processed on the next business day.
• We're committed to ensuring that your product reaches you in a timely and secure manner. If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at eternalflames841@gmail.com
• Thank you for choosing Eternal Flames for your Candle shopping needs!